Frequently Asked Questions

I need help with the Niantic store. Who should I contact?

Please contact us with any questions you have about the store, products or placing your order.

When will my item ship?

All items in stock items will ship within 2 working days. 

Where do items ship from?

Inventoried items ship from our warehouse located in Singapore.

How do I get tracking information?

You will receive tracking information as soon as your order ships. 

How can I change my order?

Please contact customer service immediately so that we can stop your shipment!

Why do I see "Brand Fuel" on my credit card statement?

Brand Fuel is the third party provider of the Niantic Labs site.

How can I speed up my order?

Please contact customer service so that we can make your order a priority!